Effective Date: April 27, 2025
At Saint Peter’s Hospice, we are committed to protecting the privacy and confidentiality of our patients, their families, and visitors to our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA) and other relevant regulations.
1. Information We Collect
We may collect the following types of information:
  • Personal Information: Name, contact details (e.g., phone number, email, address), date of birth, and other identifiers provided when you contact us, request services, or fill out forms.
  • Health Information: Medical history, treatment preferences, insurance details, and other protected health information (PHI) shared during the course of care or consultation.
  • Website Usage Data: Non-personal information such as IP address, browser type, pages visited, and time spent on our website, collected via cookies or similar technologies.
  • Other Information: Feedback, survey responses, or communications you provide voluntarily.
2. How We Collect Information
We collect information through:
  • Forms you complete (online or in-person).
  • Communications with our staff (e.g., phone calls, emails, or in-person visits).
  • Website interactions (e.g., cookies, analytics tools).
  • Third parties, such as healthcare providers or insurance companies, with your consent or as permitted by law.
3. How We Use Your Information
We use your information to:
  • Provide hospice and palliative care services.
  • Communicate with you about care, appointments, or billing.
  • Process insurance claims or payments.
  • Improve our services and website functionality.
  • Comply with legal and regulatory requirements.
  • Conduct quality assurance and internal audits.
4. How We Share Your Information
We may share your information with:
  • Healthcare Providers: To coordinate your care, with your consent or as permitted by law.
  • Business Associates: Third-party vendors (e.g., billing or IT services) bound by confidentiality agreements and HIPAA compliance.
  • Legal Authorities: When required by law, such as for public health reporting or court orders.
  • Family or Caregivers: With your permission, to facilitate care or support.
We do not sell or share your personal information for marketing purposes without your explicit consent.
5. Your Rights
Under applicable laws, you may have the right to:
  • Access, correct, or request deletion of your personal information.
  • Request a copy of your health records.
  • Opt out of certain communications or data uses.
  • File a complaint with us or a regulatory authority if you believe your privacy rights have been violated.
To exercise these rights, contact our Privacy Officer at [email address] or [phone number].
6. Data Security
We implement reasonable physical, technical, and administrative safeguards to protect your information from unauthorized access, use, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.
7. Cookies and Tracking Technologies
Our website uses cookies to enhance user experience and analyze site performance. You can manage cookie preferences through your browser settings. For more details, see our [Cookie Policy] (link to cookie policy, if applicable).
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before providing personal information.
9. Children’s Privacy
Our services and website are not intended for individuals under 18. We do not knowingly collect personal information from minors without parental consent.
10. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised effective date.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact:
Privacy Officer
Saint Peter’s Hospice
3421 W Davis St, Ste 150, Conroe, TX 77304
admin@stpeterhospice.com
936-339-2373